REFUND POLICY
RETURNS
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Return address:
REFUNDS (IF APPLICABLE)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
DELAYED OR MISSING REFUNDS (IF APPLICABLE)
The refund will arrive within 7 days, if you still haven't received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often 1-2 days processing time before a refund is posted.
If you've done all this and still haven't received your refund, please contact us at service@ccrcb.com.
ITEMS FOR SALE (IF APPLICABLE)
Only regular priced items can be refunded; Unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email service@ccrcb.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift when purchased, or if the order was shipped to you by the gift giver, we will send a refund to the gift giver and they will know about your return.
SHIPPING
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please contact our customer service at service@ccrcb.com for the return address.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.